Meet Jester Neil Grenien
Learn About Me
Welcome to my CV & Portfolio. Please take a moment to browse my work, skills, and professional experience. It’s my firm belief that a good challenge offers an opportunity to develop and improve, which is why I make a point of seeking out new ones in the professional realm as well as in my personal life. Contact me directly to learn more.
Get To Know Me
My Background
I’m an experienced professional based in the Philippines. My work is focused on producing quality services like customer service, social media marketing, video editing, photoshop/ graphic design, virtual assistant, and many more, and making a significant impact on clients that I work with. I’m happy to apply the experience and skills I’ve obtained in my career in order to manage projects through creative problem solving and innovative thinking. I possess a strong eye for detail and can thrive independently as well as in a team environment.
Whether you need someone for a short-term project or a long-term collaboration, I’d love to hear from you. You’re invited to explore my work and contact me so we can discuss how we can do some great work together.
Past Experience
Past Roles
%20(1).png){kind=small}
January 2018Â - June 2019
CSR, Teleperformance
I have worked with international accounts such as EXPEDIA, HEALTHNET, and VODAFONE. Offered customer service and sales to their customers in a form of inbound support. Primarily over the phone, customers seamlessly get their problems solved within a few minutes.
.png){kind=small}
August 2019Â - September 2021
CSR/ SALES REP , VXI
I serviced AT&T all throughout my career in VXI. Mainly focused on the Billing and some troubleshooting to customer's services. I covered TV's, landline, internet, and cellphone services, providing necessary support. At the same time being able to pitch sales to upsell customers or acquire additional services.
Since 2015, and on Upwork (2020)
Freelancer Audio Editor, Upwork
My other skill is music production, which improved significantly my audio editing works. I have offered audio editing services like mixing, composing a song, mastering the track, and overall production. Because of this, I have made some original songs myself.
Since 2017, Upwork (2020)
Video editor, Upwork
I have produced my own films and did the videography and editing. And also provided quality outputs to clients in and outside upwork
January 2022
Virtudesk
I'm employed as well as a Real Estate Executive Virtual Assistant. Providing quality assistance to Realtors in the U.S. Tasks like social media management/marketing video editing, graphic design, web design, transaction coordination and etc.
My Skillset
Competence & Aptitude
English Fluency
Advanced
Back in my college days, I took up a linguistics major in English and it helped me use the language to my full potential. And all throughout my CSR career, this is the language used. I have a deep understanding and usage of the language in both spoken and written contexts. And can speak with confidence and consistently create a conversational atmosphere all the way.
Customer Service
Advanced
Having around 3 years of BPO experience, enhancing my Customer Service skills has been my priority. Providing the right solution with empathy and consideration is my strategy in every interaction.
Social Media Management
Intermediate
Through research and application, being a freelance social media managing is a fun task. I have knowledge when it comes to marketing, writing, visual and graphic design, and video production and was able to apply it to my personal Clothing Business (OUTRAGE.CO) which I am able to establish.
Project Management
Intermediate
I'm also a coach to my competitive modern dance team and have been getting project performance like competitions and clients on demand. With all the unique events that I've handled, professionally managing my project is really helpful. Make sure that a specific task and works must be done accurately to a specific timeline, following the phases of project management:
Initiation - planning - execution - monitoring and closure.
​
Admin Task
Intermediate
My computer skills and thorough knowledge of data management will help any client with their general admin tasks. Having the necessary skills with Word, Powerpoint, Excel, and other data entry programs is what I can offer to organize information better.
